As we all know, the process of communication involves a sender, receiver and feedback. It is a two way method that could only work if it can be clearly delivered. It will never be effective if the recipient did not understand the message coming from the sender. In a workplace setting, communication is very important to maintain a smooth flowing transaction and deals with each other. A well functioning organization must obtain a clear and accurate exchange of messages. It is the duty of a manger to keep his people or subordinates understand each other or else it will lead to decrease production rate, absenteeism, grapevine networks and conflicts. An exchange of information within an organization must be a two-way process. It will be best that the manager will emphasize this concept to his people so that there will be clarifications and verifications. Being the leader of an organization, it is your duty to maintain a good communication system in the group. The goal you’ve set as well as the rules and policies must be delivered and coordinated clearly in order to work as a team. You will know if your leadership is effective once you’ll evaluate the feedback. Getting the feedback is vital for you to assess if the goals are effective.

Feedback plays a big role in the communicating process. It allows you to evaluate and scrutinize the efficiency of message exchange and delivery. One of the best ideas to get feedback is through your employees. You can let them fill up an evaluation form then use statistics to rate it. All forms of message exchange are important whether it is a downward or upward message. These two are very usual in an organization. An upward message simply means that the message or feedback comes from the employees toward the manager. It contains their feelings, job satisfaction, comments about their services, reporting of errors and so on. On the other hand, a downward communication is more on managerial role. It is a message being relayed to the employees coming from the leader. This could be an order, rule, policy, appreciation, reward or any form of further instruction.

Always be reminded that the message being delivered in a workplace must be concise, brief, specific and clear. Clarity is the most important factor to make it works. Keep in mind that the recipient should understand clearly what you are trying to relay. Be careful also in using body languages. Though it is not often used in a formal setting, body languages are more delicate than the verbal language. Therefore, learn to use it accordingly so that there will be no misinterpretations to occur. When you use a head tilt, it means that you agree to what the person is saying. But too much of it could also mean something. That is why you should nod appropriately. Do not make it a habit because there is a high risk that you will tilt your head even if you did not hear or understand the message clearly. Smiling is also one of the most common habits of employees. Make sure not to smile too much when you’re at work because it is not the time for laughing. When you’re at work, smiling is just a good form of affirmation and welcoming or entertaining a person’s idea.

Author Bio: Alison Paisley enjoys writing for Karlstephenonline.com which offers business telephone systems and office telephone systems as well as a host of additional products.

Category: Business Management
Keywords: workplace communication,career