“Never doubt that a small group of thoughtful, committed citizens can change the world. Indeed it is the only thing that ever has.” – Margaret Mead Collaboration is a way of energizing people to work and think together. It is the exploration of multiple options from various perspectives. Collaboration is the process of people thinking […]

Sometimes people confuse coaches with traditional consultants. Unconsciously, people ask coaches to give advice. The role of a coach is not to provide answers or solutions. It is to help you develop the potential that lies within yourself, so that you increase your capability to overcome all obstacles and achieve all of your goals. Sometimes […]

After running several errands, my husband and I stopped at a local chain restaurant for dinner Monday evening. We typically eat at the bar as there are several TVs lining the header of the bar, and its provides a great way to catch up on the day. We noticed very quickly that the service was […]

Perceived value as defined by customers creates loyal customer relationships, and customer loyalty is the best predictor of your future strength and growth potential. The value you provide to your customers is always compared to the value your competitors provide: therefore, value is your customers’ perception relative to similar products or services in the marketplace-your […]

Peter Drucker said, “The function of business is to attract and maintain customers.” Based on our experience with all types of organizations including traditional businesses as well as non-profits, we would add in order to make a profit or to be financially viable or best serve their community. Therefore, if the reason for organizations to […]

No is such a small word and yet so hard to say. Often we don’t want to say no, even when that’s the right thing to do because we don’t want to risk appearing unable, unappreciative, or disrespectful. We don’t always act as we know we should. Many people place more value on what others […]

Trust is essential to the success of any team. Outstanding performance and winning teams are based on trust and competencies that produce results. Trust is a belief that those who you depend on in your team will meet your expectations. When trust is present, your team members will work effectively together, share information freely, share […]