Jay Niblick, a colleague and friend, has recently published a book titled, What’s Your Genius? (available on Amazon.com). In the book, Jay collected data from over 197,000 people in 23 countries in order to identify those key characteristics that separate exceptional performers from the rest. The results of his research confirmed what I had instinctively […]

Many employers are not aware of this, but the EEOC is currently working on new guidelines regarding the use of background checks in hiring decisions. Also, there is pending action on both the legislative agenda as well as legal field to prohibit the use of credit checks in hiring processes. Within 18 months the EEOC […]

One of the chapters in my book, Turning Potential Into Action: Eight Principles for Creating a Highly Engaged Work Place is titled The Power of Optimism. I won’t repeat the chapter here, but the gist is that an optimistic environment creates more energy in people and enables higher levels of performance. I recently read an […]

Imagine that these are numbers for your business: 70% of users are dissatisfied with the process 50% of customers regret their buying decision 46% turnover among new buyers 46% failure rate from the process Less than 20% of transactions ate successful If these numbers were related to customer satisfaction, a business could not survive. It […]

A few weeks ago I watched the new TV program Undercover Boss. I am not much of a fan of reality programs, but the concept intrigued me and since I am in the organizational development business it seemed like good research. The premise of the show is that CEO’s from large companies go undercover in […]

If you’re reading this article, you’re probably someone responsible for delivering an effective and value-enhancing leadership training programme within your organisation. Given that employee turnover can be quite high in the modern age, there is the very real risk that you star employees may undergo expensive leadership training and actually leave the company within the […]

Anyone ever tell you “You are so irrational” or maybe “You’re so predictable”. How about ever hearing “Women are so irrational” and “Men are so logical”? All are true and not true at the same time. We are often predictable in our seemingly irrational behavior if we know what to look for. In Dan Areley’s […]

No matter how well informed you may become, no matter how much knowledge you acquire in your field, it is important to remember that very few have ever accomplished more or gone far in any endeavor without the assistance and cooperation of many people. Leadership, goal achievement, and effective communication are inseparable, and they are […]

In today’s fast and volatile business environment, effective leadership is of critical importance. Without skilled captains at the wheel, your organization might drift aimlessly or even flounder. For your organization to reach its true potential, it needs to be guided by people with experience, vision, savvy and rigorous leadership qualities. The fact is that effective […]

Transformational Leadership has recently gone from being just a nice idea an organizational imperative for any individual or company to thrive in today’s world. Deepening our understanding of what it means to be Transformational Leaders allows us to more effectively develop and position ourselves as successful competitors in the global marketplace.. For starters, Transformational Leadership […]